Refund policy

At A&L TREASURES, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

- In the same condition that you received it
- Unworn or unused
- In its original packaging, where applicable
- With original tags and accessories, where applicable
- Accompanied by your receipt or proof of purchase

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@altreasuresus.com

Please include your order number, the item you would like to return, and the reason for the return.

Please do not send an item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

Once your return request is approved, we will provide you with the appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us promptly if:

- Your item arrives damaged
- Your item is defective
- You receive the wrong item
- An item is missing from your order

Please provide your order number and clear photographs of the item and packaging when applicable. We will review the issue and work with you to find an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

- Perishable goods
- Personalized or custom-made products
- Certain personal-care or beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards

If a product is not eligible for return, this will be stated on the applicable product page or communicated before purchase where appropriate.

Sale items may also be subject to specific return conditions. Please contact us if you have questions about a specific product before making a purchase.

Exchanges

If you would like to exchange an item, please contact us first.

Because product availability can change, we may recommend returning the original item and placing a new order for the replacement item.

Return Shipping

Unless an item is damaged, defective, incorrect, or otherwise covered by our return policy, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or an item arrived damaged or defective, please contact us before returning the item so we can determine the appropriate solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests. However, an order may not be cancellable once it has been processed or shipped.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

If you have not received your approved refund after a reasonable processing period, please contact us at:

support@altreasuresus.com

Questions About Returns?

We're here to help.

Email: support@altreasuresus.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Response Time: We aim to respond to customer inquiries within 24–36 hours.

A&L TREASURES

We appreciate your trust and are committed to providing a simple, transparent, and reliable shopping experience.